IT support technicians keep computer systems working well. Some work on office systems which include PCs and all the equipment that people use for printing and connecting to the internet. Others work on special computer equipment such as air traffic control systems and cash tills in shops. Computer service technicians keep the computer systems up to date with all the latest software. They have to keep it safe from threats that could harm it.
- Take details from customers about their IT problems
- Find and fix faults
- Track work in progress and record issues and solutions
- Update online knowledge banks
- Service equipment like printers, projectors and IT networks
- Set up new equipment and upgrade existing systems
- Train people on new systems, face-to-face and online
Various employers across the region employ IT support technicians such as IT manufacturers and retailers, IT repair companies, the NHS, schools, colleges and local councils.
Some computer service technicians are based in one place. Others have to travel around to different sites.
Some computer service technicians work office hours. Others work shifts and this may include on-call duties.
Starting salary is around £16,000 a year.
There are no set qualifications that you need to become a computer service technician, however most employers will ask for 5 GCSEs at Grades 9 to 4 although some may be more flexible. You could get started as a trainee technician and do qualifications while you work. You’ll need some IT skills to get a trainee job.
You could also apply for an apprenticeship. If you have an EHCP you may be able to apply under the DfE exemption which allows the apprentice to use Entry Level 3 English and Maths qualifications. The apprentice would have to be competent enough to successfully achieve all other aspects of the apprenticeship requirements, become occupationally competent and achieve Entry Level 3 in English and Maths before the end of their apprenticeship.
College – you could start off on a course like the Level 1 BTEC Introductory in Information Technology and Computing, Introductory Diploma in Vocational Studies using ICT – Level 1 or Level 1 Introductory Diploma in Information Technology.